Return & exchange

When shopping online at untoldsecretz.dk, you as a consumer have a 14-day full right of return.
We want to make it as easy as possible for you to return or exchange items with us.

That is why we offer return labels to customers in Denmark for a fee of DKK 55, - which can easily be printed and put on your return package.
In addition, we also offer customers in Denmark to send any exchanges free of charge, so you only have to pay the fee of DKK 55 for your return label.

You can buy your return label at the links below:

Buy return label with GLS HERE
Buy return label with Postnord HERE
Buy return label with DAO HERE


How to return or have an item exchanged:

- Send an email to info@untoldsecretz.dk with information of your order number, which item you want to return and a wish for any. exchange.

- Do you wish to return an item and make use of our return label, we will send you an email with a pdf file on your return label which can be easily printed and put on the package. Pack your package properly and use if necessary. the bag or box in which you received the item.

Do you want not to make use of our return label please send your package to:

Untold Secretz
Strandhøjsvej 18A
2920 Charlottenlund

Bemærk: Unfortunately, there is often a long and uncertain delivery when you send with normal. letter post. Possibly. risk associated with an uninsured return package is your responsibility as a buyer. We do NOT accept packages sent by post. cash on delivery or without delivery.

Please return the goods in unused condition and with all original marks.

For parcels rejected or not picked up at Postnord, a fee for return shipping of DKK will be charged 55, - We do not accept returned goods, which are sent without delivery.

We strive to process your return package and refund the money to your payment card within 1-3 business days of receiving your package.

If you have questions about your return order, you are always welcome to contact us at info@untoldsecretz.dk For faster operation, you can advantageously write 'Regarding return' and your order number. in the subject field.