Welcome to UNTOLDSECRETZ.DK

When trading on UNTOLDSECRETZ.DK you automatically accept the terms and conditions below.

Before you shop UNTOLDSECRETZ.DK  please read the terms and conditions carefully.

Cookies 

 

We use cookies on our site to improve your experience of our website, we assess the use of the individual elements on the website, to support us in our marketing of services.

The following trading conditions apply to all deliveries when you shop UNTOLDSECRETZ.DK. The conditions apply in the event that no other written agreements have been entered into between you as the buyer and UNTOLDSECRETZ.DK

General

All sales to Denmark (excl. Greenland) are sent with the chosen shipping method as parcel post, as it enables tracking of the parcel if problems arise with the shipment along the way. The goods are insured during shipment and please check the contents of the package upon receipt. If the package and / or the contents are damaged upon receipt, you must report it to the shipping supplier immediately, or no later than 2 days after receipt and return the item to UNTOLDSECRETZ.DK Subsequently. UNTOLDSECRETZ.DK is not responsible for goods damaged during transport. UNTOLDSECRETZ.DK always pack the goods in proper packaging so that the risk of shipping damage is minimized.

UNTOLDSECRETZ.DK always pack the goods in proper packaging so that the risk of shipping damage is minimized.

UNTOLDSECRETZ.DK reserves the right to make errors, including prices and sold out items.

delivery time

UNTOLDSECRETZ.DK strives for fast delivery so that all orders are shipped within 1- 4 business days. Longer delivery times must be expected for sale items. Is Post Denmark, GLS or DAO delayed delivery of the package can UNTOLDSECRETZ.DK however, not be held responsible for this. In case of very late goods (several days), or decidedly no deliveries, UNTOLDSECRETZ.DK contacted at ROAD@ untoldsecretz.dk.

Deliveries to Bornholm and other small islands can in some cases last up to 6 days. For goods to EU countries and other countries outside the EU, a longer delivery time must be calculated.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage 

UNTOLDSECRETZ.DK provides a 14-day full return policy valid from the day you receive your goods.

Return & exchange

When shopping online at untoldsecretz.dk, you as a consumer have a 14-day full right of return.
We want to make it as easy as possible for you to return or exchange items with us.

That is why we offer return labels to customers in Denmark for a fee of DKK 55, - which can easily be printed and put on your return package.
In addition, we also offer customers in Denmark to send any exchanges free of charge, so you only have to pay the fee of DKK 55 for your return label.

You can buy your return label at the links below:

Buy return label with GLS HERE
Buy return label with Postnord HERE
Buy return label with DAO HERE


How to return or have an item exchanged:

- Send an email to info@untoldsecretz.dk with information of your order number, which item you want to return and a wish for any. exchange.

- Do you wish to return an item and make use of our return label, we will send you an email with a pdf file on your return label which can be easily printed and put on the package. Pack your package properly and use if necessary. the bag or box in which you received the item.

Do you want not to make use of our return label please send your package to:

Untold Secretz
Strandhøjsvej 18A
2920 Charlottenlund

Bemærk: Unfortunately, there is often a long and uncertain delivery when you send with normal. letter post. Possibly. risk associated with an uninsured return package is your responsibility as a buyer. We do NOT accept packages sent by post. cash on delivery or without delivery.

Please return the goods in unused condition and with all original marks.

For parcels rejected or not picked up at Post Danmark, a fee for return shipping of DKK will be charged 55, - We do not accept returned goods, which are sent without delivery.

We strive to process your return package and refund the money to your payment card within 1-3 business days of receiving your package.

If you have questions about your return order, you are always welcome to contact us at info@untoldsecretz.dk For faster operation, you can advantageously write 'Regarding return' and your order number. in the subject field.

Complaints

All goods are covered by the Sale of Goods Act's rules on 24 months warranty. The right to make a complaint means that you as a customer can complain about errors and defects in the product, which have occurred within 24 months of purchase.

The right of complaint does not cover when faults, damage or wear and tear occur due to improper use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects or in the event of non-delivery, please contact Customer Service ordre@untoldsecretz.dk

In case of complaint covers UNTOLDSECRETZ.DK not the shipping costs that may be upon return.

Information on appeal options:

A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.

The EU Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer domiciled in another EU country. Complaint is filed here - http://ec.europa.eu/odr. When submitting a complaint, you must provide our e-mail address info@untoldsecretz.dk.

(Must be made easily accessible on the website and in the company's general terms and conditions)

Sold out Item

If an item should be sold out, you can contact us at ordre@untoldsecretz.dk for evt. revaluation on waiting list until the item is in stock again.

Payment

The following options can be used for payment:

- Dankort

- Visa

- Visa Electron

- Maestro

- Mastercard

- JCB

- American Express

- Mobilepay

- ViaBill

The amount will be deducted from your account when the goods are shipped from our warehouse. All prices at UNTOLDSECRETZ.DK is stated in Kr. (DKK) and includes 25% VAT

Facts & Prices

On UNTOLDSECRETZ.DK all trading takes place through a secure payment system via an encrypted SSL connection (Secure Socket Layer). That is, it is only NETwho have access to your data. UNTOLDSECRETZ.DK do not have the opportunity to see your personal data. We guarantee that your personal contact information is 100% confidential and that no one else will access it.

UNTOLDSECRETZ.DK reserves the right to make typing / printing errors on prices and facts. Unexpected price increases and technical specifications of the goods may occur UNTOLDSECRETZ.DK.

UNTOLDSECRETZ.DK reserves the right to change information and prices on the website.

Customs / VAT / Currency

All trade on UNTOLDSECRETZ.DK takes place in Danish Kroner (DKK / DKK) and will be subject to 25% Danish VAT.

consumer Protection 

UNTOLDSECRETZ.DK follow the instructions available from the D-mark. We work and shop under the guidelines and laws made by the Danish Consumer Agency.

Persondata
untoldsecretz.dk collects personal data about our customers in order to process orders and communicate with customers. Below you can see what information we collect, why we collect it - and how it is used, as well as your rights as a customer. 

What personal data is collected
When you shop via our webshop, we collect the personal data you enter: your name, e-mail address, postal address and telephone number. It also records which items you buy, which date you buy them - and at what price. The information is stored together in an individual customer archive. If you have subscribed to our newsletter, the information will be collected in the customer archive.
untoldsecretz.dk stores the following personal data: Name, address, email and telephone number of our customers in order to process orders. Ie. deliver the ordered goods to the chosen delivery place and give notice if there should be problems with an order.
We store information about which goods have been ordered and purchased at what price and on what date, in order to comply with the customer's right of withdrawal and / or complaint. 
If you are subscribed to untoldsecretz.dk's newsletter, your e-mail address is used to send newsletters. This requires that you have actively signed up for the newsletter - and you can withdraw at any time by clicking on the link at the bottom of each newsletter.

Data processing period
Personal data collected via our webshop will be stored in the customer archive indefinitely - or until you request to have it removed. This is done in relation to any. complaints about the ordered goods. In that case, contact us by mail: info@untoldsecretz.dk

The law on ordinary personal data
According to the GDPR - Personal Data Ordinance of 25 May 2018, the type of personal data we store about our customers is what is called ordinary personal data. That kind of personal data can legally be used once consent has been given. This acceptance is given as it is only possible to order and pay, by actively giving consent to our Online data policy. In this way, we have a legal basis for processing customers' personal data. 

Archiving, handling and storage of data
All personal data is stored in our online shop system, Shopify, which ensures that all personal data is processed in accordance with European legislation on personal data.
Only employees at untoldsecretz.dk who use personal data for processing orders have access to customers' personal data.
Personal data is only shared with third parties when it is necessary to process a customer's order and provide customer service - as well as for the sake of the webshop's function in relation to eg shipping.

Data is therefore shared with the following subcontractors: 
Shipmondo.com - www.shipmondo.com
ViaBill - https://viabill.dk (only if you have created an account with ViaBill yourself)
in accordance with applicable law. Subcontractors have undertaken to use data only for the agreed purpose - and to ensure that data is treated confidentially.

Cookies
untoldsecretz.dk uses cookies to show the webshop in the best way and to collect statistics. When you visit untoldsecretz.dk, information is collected about how you use our webshop. When you enter the site, you accept that we use cookies for the collection of data. When you move on untoldsecretz.dk you automatically receive cookies. If you do not want to receive cookies, you can click here: http://minecookies.org/cookiehandtering/

Rights as a customer
You have the right to demand insight into the data that untoldsecretz.dk has collected and stored about you. You can request to receive this information in text format.
If, after requesting insight, you do not believe the stored data is correct, you have the right to have it changed. You also have the right to have your data deleted. Once your order has been processed and the right of complaint has expired, you can also contact us and have your data deleted. 
You can object to the data processing, even if it takes place legally - and the objection must contain compelling reasons why untoldsecretz.dk must stop saving data. You have the right to demand that the processing of data be restricted to lawful purposes, and that the processing be suspended until the accuracy of personal data is investigated. 
You have the right to withdraw acceptance if you have given the consent to one or more forms of data processing.
If you wish to make use of one or more of the above rights, you can contact us by mail: info@untoldsecretz.dk

Opportunity to appeal
The Danish Data Protection Agency supervises whether the Personal Data Act and the Personal Data Ordinance are complied with. If you want to complain about untoldsecretz.dk's processing of your data, you can therefore complain to the Danish Data Protection Agency. In order for the Danish Data Protection Agency to handles a case, it requires that you have first contacted the data controller who you believe has treated your data incorrectly - and received his explanation of the case. If you want to complain about untoldsecretz.dk's processing of your data, you must first contact us by mail: info@untoldsecretz.dk

Ownership

UNTOLDSECRETZ I / S
Strandhøjsvej 18A
DK-2920 Charlottenlund
Denmark
CVR / VAT: 34252181